Refund Policy

Last updated: February 12, 2026

This Refund Policy explains how Gemini Omni Flash reviews refund requests, handles failed generations, and treats credits after a payment refund. It applies to purchases made directly through Gemini Omni Flash, including subscriptions, renewals, upgrades, and one-time credit packs.

Policy Summary

Gemini Omni Flash is an AI generation service with real provider and compute costs. For that reason, used credits, delivered outputs, and completed billing periods are generally not refundable. We do, however, review eligible refund requests for duplicate charges, accidental renewals with no usage, failed payments, major service issues, or purchases with no or very limited use.

Generation failures are normally handled as credit refunds rather than cash refunds. If no usable output is created because of a platform or provider failure, the credits consumed by that generation will usually be returned automatically or after support review.

Subscriptions and Renewals

Canceling a subscription stops future renewals. It does not automatically refund the current billing period. After cancellation, you may continue using the paid benefits that remain available until the end of the current billing period, unless a refund is approved.

We may approve a refund for a subscription payment when all of the following are true:

1. The request is submitted within 7 calendar days of the charge.
2. The account has used no paid credits, or only a small amount of the paid credits from that billing period.
3. The request is not connected to abuse, policy violations, chargeback misuse, or repeated refund behavior.

For accidental renewals, we may approve a full or partial refund when the request is submitted within 7 calendar days of renewal and no credits from the renewed period have been used. If a refund is approved, the subscription and related paid benefits may end immediately.

Credit Packs

One-time credit packs are intended for immediate use and are generally final once credits are consumed. We may approve a refund for a credit pack when the request is submitted within 7 calendar days of purchase and the purchased credits are unused.

If only a small portion of the purchased credits has been used, we may review a partial refund request case by case. Any approved partial refund will deduct the value of used credits, unrecoverable payment fees, taxes, discounts, and any other amounts we cannot recover from our payment provider.

Credits that were already spent on completed generations are not refundable unless the generation failed because of a platform or provider issue and no usable output was delivered.

Failed Generations

If a generation fails because of Gemini Omni Flash, our infrastructure, or an upstream AI provider, we will usually return the credits used for that generation. This may happen automatically in the product or after a support review.

Credit refunds may apply when:

1. No video or image output was created.
2. The generation was charged but later failed because of a provider or platform error.
3. The generation stayed unresolved for an unusually long time and our system marked it eligible for credit recovery.

Credit refunds usually do not apply when:

1. The prompt, uploaded image, or requested use violates our policies or applicable law.
2. The output was delivered but you are unhappy with the creative result, style, motion, composition, likeness, or prompt adherence.
3. The issue was caused by an unsupported file, poor input quality, browser interruption, network interruption, or user-side workflow issue.
4. The same generation has already been refunded, remixed, or otherwise compensated.

If a delayed generation is refunded in credits and later completes successfully, Gemini Omni Flash may reapply the relevant credit charge before making the completed output available.

Duplicate Charges and Payment Errors

If you believe you were charged twice for the same purchase, charged after a cancellation, or charged for an order that did not activate, contact us as soon as possible. We will review the payment records and, when verified, refund the duplicate or failed charge to the original payment method.

Payment-provider processing times vary. After we approve and submit a refund, it may take several business days for the refund to appear on your card, bank account, wallet, or payment statement.

Non-Refundable Items

The following are generally not refundable:

1. Used credits and completed generations.
2. Subscription time that has already passed.
3. Credits included in a billing period that has already ended.
4. Free, trial, promotional, bonus, or compensation credits.
5. Expired credits or credits removed under product rules.
6. Outputs downloaded, exported, published, or otherwise used.
7. Requests based only on subjective quality expectations after an output was delivered.
8. Purchases made more than 7 calendar days before the refund request, unless required by law or approved by Gemini Omni Flash for a verified payment issue.
9. Taxes, foreign exchange differences, bank fees, payment-provider fees, or app-store fees that Gemini Omni Flash cannot recover.

Account and Credit Effects After Refund

When a cash refund is approved, Gemini Omni Flash may remove the related paid credits, revoke remaining paid benefits, cancel the related subscription, or deduct credits already granted for the refunded order. If the refunded credits have already been used, your account balance may be reduced or future credits may be offset.

Refund abuse, payment disputes made in bad faith, repeated refund requests, or attempts to keep outputs after payment reversal may lead to account restrictions or suspension.

How to Request a Refund

Email us at support@geminiomniflash.cc with:

1. The email address on your Gemini Omni Flash account.
2. The order ID, invoice ID, payment receipt, or charge date.
3. The reason for the request.
4. Any related generation ID, task ID, screenshot, or error message.

We normally review requests within 3 to 5 business days. Some cases may take longer if we need to verify provider logs, payment records, usage history, or account activity.

Legal Rights

Nothing in this policy limits any mandatory consumer rights that may apply under the laws of your country, state, or region. If local law requires a different refund right, we will follow the applicable legal requirement.

Changes to This Policy

We may update this Refund Policy from time to time. Updates take effect when posted on this page, unless a later effective date is stated.